FAQs

Need help?

Frequently Asked Questions

ORDERS, DELIVERY & RETURNS

How can I place and pay for an order?

You may place your order via our secure website using your credit/debit card.

Is the postage cost per item or per order?

The cost of the postage is per order so if you order multiple items the postage remains the same.

More information

How will my order be delivered?

Royal Mail Tracked delivery to the UK: £5.40
Royal Mail Tracked delivery to France/Italy/Germany: £11.00
Royal Mail Tracked delivery to USA: £17.00

How long does it take for the kit to arrive?

If the design is in stock then your order will be dispatched within 4 business days.

The postage seems a little high?

The cost of the postage includes postage, packing and insurance should your parcel go astray in transit.

What is your policy on refunds and returned goods?

If you are not entirely satisfied with your purchase and return the item concerned in a clean
and re-saleable condition within 14 days of receipt, the cost of the item/s will be refunded.

YOUR TAPESTRY KIT

What is included in my kit?

Our tapestry kits come complete with a colour printed cotton canvas, all the wool required to finish the design, two tapestry needles, a coded and coloured chart as an additional guide if required, and a white cotton tote bag to store your kit in.

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What happens if I run short of wool?

If you do experience a shortage of wool, please contact our team at: sales@thetapestryguild.com who will be able to help you

Know that our care team is always just a call or email away. Whether pondering something or other about a piece in our collection, musing over which kit to start your tapestry journey on, help is always at hand.